On this page
- What if my payment method failed?
- How will I know my payment failed?
- How can I update my payment method?
- What if my service was cancelled?
- Billed by a third-party provider?
What happens if my Hubbl payment method has failed?
Payment failed for Kayo or BINGE
We'll notify you via email and make further attempts to process your payment. This will give you time to make any updates to your account or payment details. If further attempts to process the payment are unsuccessful, you'll receive an email that your subscription has been automatically cancelled.
How will I know if my payment has failed?
If you’re billed by Hubbl, we’ll notify you via email that your payment has failed. You’ll also see an error or message in My Account.
Note: If your payment has failed, this may affect different subscriptions at different times as each app is charged separately. For more information about how you’re billed by Hubbl, click here.
How can I add a different payment method if my payment has failed or declined?
You can update your payment method online through My Account. For steps on how to do this, click here.
What can I do if my service has been cancelled?
If payment fails for a Hubbl app (Kayo or BINGE), we'll retry for payment up to 28 days.If your service was cancelled due to non-payment, you can resubscribe at any time.
What if I’m billed by a third-party provider and my payment fails?
If you’re billed by Apple, Telstra or Optus and your payment has failed, please refer to your provider.