On this page
- How will charges appear?
- Charged but don't have an account?
- Charged after cancelling?
- Why was I charged multiple times?
Hubbl is the parent company of Kayo and BINGE. If you see a Hubbl charge, you may be subscribed to one of these services.
Duplicate or unexpected charges can occur if a previous payment was retried, you have more than one active subscription (including under different email addresses), or if another subscription is billed through a provider like Apple or Telstra.
How will charges from Hubbl appear on my bank statement?
If you have subscriptions through Hubbl, each charge will appear separately on your bank statement. For example, if you’re subscribed to BINGE and Kayo Sports, you'll see each subscription charged separately as “Hubbl - BINGE” and “Hubbl - Kayo Sports” on your bank statement, regardless of whether they’re billed on the same day.
Why have I been charged by Hubbl but I don’t have an account?
A charge from Hubbl could be a Kayo Sports or BINGE subscription, or a Pay Per View or Hubbl device purchase. We recommend checking with anyone who may have access to your streaming apps, login details or access to your Hubbl account.
If you or someone who has access to your login details has never purchased from Hubbl (including Kayo Sports or BINGE), or you suspect someone is using your payment details for a subscription billed by Hubbl without your consent, please contact us. Hubbl Help will then investigate the disputed charge and be in touch.
I believe I was charged after cancelling a subscription
To confirm that a subscription was successfully cancelled, you would have received an "Order Confirmation" email from Hubbl to the email address associated with your account. You can also check that the subscription was cancelled by following the below steps:
- Click here to login to My Account.
- The subscription will be greyed out, with a date below indicating when your access will be removed (e.g. Until 8th Jun 2024).
Why have I been charged multiple times?
You may notice more than one charge on your account if:A payment from a previous month failed, and we attempted to process it again.You have more than one active subscription (this can happen if you’ve signed up with different email addresses).You have another subscription billed through a different billing provider (such as Apple or Telstra).
Please check if you have multiple active subscriptions under different login details, and review any third-party billing providers (e.g. Apple App Store or Telstra).