Issues with colour (Hubbl Hub)

On this page

• Check other apps and devices
• Restart Hubbl Hub
• Test another device (Hubbl)
• Check device warranty status

To determine if the issue relates to the Hubbl device or a certain app, channel or program, try another channel or app on the Hubbl device.

If you’re experiencing this issue on multiple apps or channels, skip to the next step.

If you’re only experiencing this issue on one app or channel, try the channel or app you’re having issues with on a different device (such as a laptop or mobile device).

If you’re experiencing the issue on multiple devices, there may be an issue with the app or broadcast.

For support for app-specific issues:

• Kayo Sports
• BINGE
• Netflix
• Disney+
• Prime Video
• Stan
• Apple TV
• Optus Sport
• Paramount+
• HBO Max
• beIN Sports
• YouTube
• SBS On Demand
• ABC iView
• ABC Kids
• 10
• 7Plus
• 9Now

If you’re only experiencing the issue with the app or channel on a Hubbl device, continue troubleshooting.

Restart Hubbl Hub

1. Switch the Hubbl Hub off at the wall and after 30 seconds, switch it back on again. You do not need to unplug it.
2. After a few seconds, you'll see the Hubbl logo on screen and the red or white standby light will come on.
3. On the Hubbl remote, press the Home button to launch the home screen.

To check if there's an issue with the HDMI port on the TV or the HDMI cable, try to connect a different device via HDMI. If you have a gaming console, DVD player or other HDMI-connected device, connect this device to your TV using a HDMI cable.

If this device works, continue below.

If this device does not work, there may be an issue with the HDMI port on your TV or the HDMI cable. Try to replace the HDMI cable and then refer to your TV manufacturer.

Check device warranty status

It looks like your Hubbl device may need to be replaced.

The warranty period for Hubbl devices are:

• Hubbl Hub: 1 year
• Hubbl Glass: 2 years