Connect to your TV error

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• Check remote settings

If you're seeing the following error message, refer to the troubleshooting step below:

• "Connect to your TV. Your TV is not currently supported. You’ll need to use your normal TV remote to control the volume, power and input sources." 

Check remote settings

If you are using a Hubbl Glass, you can skip this step.

Check that the Hubbl remote can control the volume and power of the Hubbl device:

Note: This setting allows the Hubbl remote to control the TV volume and power. If you would prefer not to make this change and to continue using your TV remote to control the TV volume and power, skip this step. 

1. Press 1 and 3 on the Hubbl remote
2. Press Continue and follow the prompts on screen

Or, you can

1. Press Home on the Hubbl remote and scroll down to Settings.
2. Select Connected Devices.
3. Press right so Remote is highlighted
4. Press select on Control your TV
5. Follow the prompts on screen

Next, ensure HDMI control is switched on:

1. In Settings, go to Startup and standby 
2. Scroll to HDMI control and check that it is switched on

Once this has been done, you’ll be able to turn off Hubbl and the TV using the Hubbl remote by pressing and holding the standby button.