4K streaming on Hubbl Hub

On this page

• Change picture resolution settings
• How to update streaming format
• Titles available in 4K
• Broadband speed requirements
• Upgrade to a 4K-supported tier

4K streaming on selected content is available if you’ve connected Hubbl Hub to a 4K-compatible TV, have a broadband speed of 25Mbps, and are subscribed to a tier that supports 4K on the app you’re trying to stream.

For example, if you’re subscribed to BINGE Standard or Premium, you’ll have access to selected 4K content across BINGE . If you’re subscribed to BINGE Basic, you won’t have access to 4K as Basic does not support 4K viewing.

To watch content in 4K on Hubbl Hub, you’ll need:

• to connect Hubbl Hub to a 4K-compatible TV that supports 4K resolution (3840x2160 @ 50hz) with a HDMI 2.0 cable (included with the device)
• to manually change the picture resolution setting to 2160p
• to be on the relevant subscription type that supports streaming in 4K
• a steady broadband speed of at least 25Mbps
• to ensure the title you’ve selected is available in 4K.

1. Navigate to Settings from the home screen or hold the microphone button on the remote and say “Settings”.
2. Select Picture & sound, then Picture. Here, you can adjust the picture resolution to 2160p.

Note: The first time you watch BINGE or Kayo Sports content in 4K, you’ll be prompted to press the four coloured-dots button at the top-right of the remote. This will take you to Settings to update the picture resolution. Once this setting has been updated, you won’t need to change it again. If you’re streaming content from another app (such as Netflix) that includes 4K but it’s showing in HD, you’ll need to update the picture resolution setting to 2160p before being able to see the 4K badge.

To manage the default format the device streams in:

1. Scroll down to Settings from the home screen or, using the remote control’s Voice feature, say “Settings”.
2. Select Picture & Sound.
3. Scroll down and select Picture.
4. Scroll down to Default streaming format.
5. Select the format that suits you.

Note: By default, the streaming format will be set to “Auto”. This selects the best available quality, depending on whether 4K is included in your subscription type and if your TV is 4K-compatible. This setting only applies to Kayo Sports or BINGE, on-demand content.

If you’re subscribed to the app and subscription type that’s supported for 4K viewing, when you select a title that’s available in 4K, you should see a “4K” badge on the program information/synopsis screen.



If you’re seeing a “HD” badge, that means you’re either not on the relevant subscription type for that app to stream in 4K, or that specific title is not available to stream in 4K.

Note: If the content you’re trying to watch has a “HD” badge but should be in 4K, follow the steps to change the picture resolution settings above.

You’ll need a minimum broadband speed of 25Mbps to stream 4K content on Hubbl. To check this, you can run a speed test online to measure the connection speed and quality of your broadband

Note: Your broadband speed can be affected by multiple devices connected to the internet at the same time.

Yes. If you’re billed directly by Hubbl, you can check which tier you’re currently subscribed to in My Account or by navigating to My Account on the Hubbl device. If you’d like to change to a different tier, click here for steps on how to upgrade.

Note: If you’re billed by Apple or Optus, you won’t be able to make changes to an eligible subscription through My Account on Hubbl.