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Check other apps and devices
To determine if the issue relates to the Hubbl device or a certain app, channel or program, try another channel or app on the Hubbl device.
If you’re experiencing this issue on multiple apps or channels, skip to the next step.
If you’re only experiencing this issue on one app or channel, try the channel or app you’re having issues with on a different device (such as a laptop or mobile device).
If you’re experiencing the issue on multiple devices, there may be an issue with the app or broadcast.
For support for app-specific issues:
- Kayo Sports
- BINGE
- Netflix
- Disney+
- Prime Video
- Stan
- Apple TV
- Optus Sport
- Paramount+
- HBO Max
- beIN Sports
- YouTube
- SBS On Demand
- ABC iView
- ABC Kids
- 10
- 7Plus
- 9Now
If you’re only experiencing the issue with the app or channel on a Hubbl device, continue troubleshooting.
Check you’re signed in to the free-to-air app
- From the home screen, scroll down to the Apps & inputs carousel.
- Select the app that houses the content you’re trying to access.
- Check that you’re successfully signed in.
- If you’re not signed in, either sign in with your existing details or sign up if you don’t already have an account.
Check postcode settings
Setting the correct postcode ensures you receive the correct free-to-air channels for your location, and allows you to receive accurate TV Guide listings and program times.
To check or change your postcode:
- Press Home on the Hubbl remote and scroll down to Settings .
- Select Local channels.
- Select Postcode.
- Check that the postcode is correct. This needs to be the postcode in which the device is located.
- If the postcode is incorrect, select Update postcode and enter the correct postcode.
Note: If you have multiple devices on your Hubbl account, each device will share the same postcode. This means a device located in a postcode that’s different to what's registered on your device will:
- not be able to pick up free-to-air channels (if connected via aerial).
- pick up the free-to-air channels local to the registered postcode (if connected via internet).
Restart device
Restart Hubbl Hub
- Switch the Hubbl Hub off at the wall and after 30 seconds, switch it back on again. You do not need to unplug it.
- After a few seconds, you'll see the Hubbl logo on screen and the red or white standby light will come on.
- On the Hubbl remote, press the Home button to launch the home screen.
Restart Hubbl Glass
- Switch the TV off at the wall and after 30 seconds, switch it back on again. You do not need to unplug it.
- After a few seconds, you'll see the Hubbl logo on screen and the red or white standby light will come on.
- On the Hubbl remote, press the Home button to launch the home screen.