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If you're seeing any of the following error messages, refer to the troubleshooting steps below:
- "Check your device is properly plugged in and switched on."
- "No signal detected on HDMI [Port #]. Check your device is plugged in and switched on."
- "No signal detected."
Connect HDMI cable
Ensure the external device you’re trying to connect supports eARC over HDMI. Check with your manufacturer if you’re unsure.
Connect the HDMI cable from the device into the HDMI2 port on the Hubbl Glass.
Try plugging device into a different HDMI port
Try to plug the HDMI cable from your external device into a different HDMI port on the Hubbl Glass.
Try a different HDMI cable
If you’re able to, try using a different HDMI cable to check if the issue is with the HDMI cable itself:
- Unplug the original HDMI cable from the Hubbl device and your TV or other device.
- Plug the new HDMI cable into the Hubbl device and your TV or other device.
If you don’t have a spare HDMI cable, you can purchase one from most hardware or electrical stores.
Test another device (Glass)
To check if there's an issue with your external device, try to connect a different device via HDMI. If you have another gaming console, DVD player or other HDMI-connected device, connect this device to the Hubbl Glass using a HDMI cable.
If this device works, there may be an issue with the HDMI cable. You can replace the HDMI cable by purchasing one from a hardware or electrical store.
If the device does not work, continue with troubleshooting.
Check device warranty status
It looks like your Hubbl device may need to be replaced.
The warranty period for Hubbl devices are:
- Hubbl Hub: 1 year
- Hubbl Glass: 2 years
If the device is under warranty, submit a warranty claim. If not, please contact us so we can try to help you further. For more information, see our Warranty Policy.