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Check other apps and devices
To determine if the issue relates to the Hubbl device or a certain app, channel or program, try another channel or app on the Hubbl device.
If you’re experiencing this issue on multiple apps or channels, skip to the next step.
If you’re only experiencing this issue on one app or channel, try the channel or app you’re having issues with on a different device (such as a laptop or mobile device).
If you’re experiencing the issue on multiple devices, there may be an issue with the app or broadcast.
For support for app-specific issues:
- Kayo Sports
- BINGE
- Netflix
- Disney+
- Prime Video
- Stan
- Apple TV
- Optus Sport
- Paramount+
- HBO Max
- beIN Sports
- YouTube
- SBS On Demand
- ABC iView
- ABC Kids
- 10
- 7Plus
- 9Now
If you’re only experiencing the issue with the app or channel on a Hubbl device, continue troubleshooting.
Check free-to-air equipment and connection
Check that you have the correct free-to-air equipment, including:
- an external TV aerial lead
- a TV aerial wall plate
If you have the above equipment, ensure they're connected correctly by:
- Disconnecting and securely reconnecting the side of the aerial that's plugged into the Hubbl device.
- Disconnecting and securely reconnecting the side of the aerial that's plugged into the wall.
Rear image of Hubbl:
Rear image of Hubbl Glass:
Don’t have the correct equipment?
If you have a wall plate but not an aerial lead, you can purchase a lead from most hardware or electrical stores.
If you don’t have a wall plate, you can connect to free-to-air channels via the internet instead. For more information, visit Free-to-air live TV on Glass or Free-to-air live TV on Hubbl.
Restart device
Restart Hubbl Hub
- Switch the Hubbl Hub off at the wall and after 30 seconds, switch it back on again. You do not need to unplug it.
- After a few seconds, you'll see the Hubbl logo on screen and the red or white standby light will come on.
- On the Hubbl remote, press the Home button to launch the home screen.
Restart Hubbl Glass
- Switch the TV off at the wall and after 30 seconds, switch it back on again. You do not need to unplug it.
- After a few seconds, you'll see the Hubbl logo on screen and the red or white standby light will come on.
- On the Hubbl remote, press the Home button to launch the home screen.
Try FTA on another device
If you’re able to, try to access free to air via a different device. Select an option below depending on which Hubbl device you have:
Free to air on Hubbl
Try to access free-to-air via your TV directly by plugging the free-to-air aerial into your TV.
Note: Refer to your TV manual to determine which channel source you’re able to access free-to-air channels from.
If you're able to access free-to-air channels via your TV, continue with troubleshooting.
If free-to-air channels are also not working on your TV, there may be an issue with your free-to-air connection.
You can continue to access free-to-air channels by via the internet instead. See Free-to-air live TV on Hubbl for more information. Otherwise, you'll need to arrange a free-to-air technician to resolve your issue.
Free to air on Hubbl Glass
- SIf you have another TV, try to plug the free-to-air aerial into this TV.
- Try to access free-to-air channels.
If you're able to access free-to-air channels via another TV, continue with troubleshooting.
If free-to-air channels are also not working on another TV, there may be an issue with your free-to-air connection.
You can continue to access free-to-air channels on the Hubbl Glass via the internet instead. See Free-to-air live TV on Glass for more information. Otherwise, you'll need to arrange a free-to-air technician to resolve the issue.