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Connect HDMI cable
Ensure the external device you’re trying to connect supports eARC over HDMI. Check with your manufacturer if you’re unsure.
Connect the HDMI cable from the device into the HDMI2 port on the Hubbl Glass.
Check sound settings for sound system
The Hubbl Glass will detect if there's an external sound system connected and will automatically change the sound output.
To do this manually:
- Press Home on the Hubbl remote and scroll down to Settings .
- Scroll to Picture & Sound , then Sound.
- Select Audio Output to check the settings.
- Check that the external sound system is selected as the audio output.
Restart Hubbl Glass
- Switch the TV off at the wall and after 30 seconds, switch it back on again. You do not need to unplug it.
- After a few seconds, you'll see the Hubbl logo on screen and the red or white standby light will come on.
- On the Hubbl remote, press the Home button to launch the home screen.
Try plugging device into a different HDMI port
Try to plug the HDMI cable from your external device into a different HDMI port on the Hubbl Glass.
Try a different HDMI cable
If you’re able to, try using a different HDMI cable to check if the issue is with the HDMI cable itself:
- Unplug the original HDMI cable from the Hubbl device and your TV or other device.
- Plug the new HDMI cable into the Hubbl device and your TV or other device.
If you don’t have a spare HDMI cable, you can purchase one from most hardware or electrical stores.
Perform a re-sync
Refresh the connection between the Hubbl Glass and the device by performing a re-sync:
- Turn the Hubbl Glass off at the wall (you don’t need to unplug it).
- Turn the device off at the wall (you don't need to unplug it).
- Disconnect the HDMI cable completely from both the Hubbl Glass and the device.
- Turn the Hubbl Glass and device back on. Wait two minutes for both devices to fully power up.
- Reconnect the HDMI cable to both the Hubbl Glass and the device.
Test another device (Glass)
To check if there's an issue with your external device, try to connect a different device via HDMI. If you have another gaming console, DVD player or other HDMI-connected device, connect this device to the Hubbl Glass using a HDMI cable.
If this device works, there may be an issue with the HDMI cable. You can replace the HDMI cable by purchasing one from a hardware or electrical store.
If the device does not work, continue with troubleshooting.
Check device warranty status
It looks like your Hubbl device may need to be replaced.
The warranty period for Hubbl devices are:
- Hubbl Hub: 1 year
- Hubbl Glass: 2 years
If the device is under warranty, submit a warranty claim. If not, please contact us so we can try to help you further.
For more information, see our Warranty Policy.