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- Your details may already be in use
- We may be unable to authenticate
- You may have insufficient funds
- Check browser
Your details may already be in use
You may be getting an error when trying to sign up to a Hubbl app if you’ve previously had a subscription to one of our streaming services (BINGE or Kayo Sports).
Instead of signing up, sign in to My Account and add the app to your Hubbl account. Or, you can resubscribe to the app directly via a browser. For more information on resubscribing to an app, see the app's Help site:
If you've forgotten your Hubbl details, see Unable to login to My Account.
We may be unable to authenticate your details
To maximise your security, we authenticate your contact details with a verification code sent to your mobile phone. If you don’t authenticate your details, you won’t be able to continue.
Make sure the phone number you have entered is correct, close your browser and log in again to authenticate your details.
You may have insufficient funds
To complete the sign up or subscription process, you’ll need to ensure there are sufficient funds on your credit card to pay for your first month upfront.
If there are insufficient funds, you won’t be able to complete the subscription.
Check browser
- Check you're using an up to date browser: Check the browser's support for steps on how to do this.
- Clear the cache on the device: Cache is a storage location used to temporarily store data used by your device. When it builds up and isn't cleared, it can affect performance. Check the browser's support for steps on how to do this.
- Try a different browser: Try to use an incognito browser or private mode. If this doesn't work, try a different browser and/or device.